Shipping policy
Delivery and returns information
The delivery time for your order depends on the delivery region and address, as well as the working hours of the delivery service that will be responsible for delivering your order. Please note that delivery times are not directly controlled by the Seller.
We work with trusted shipping partners like FedEx, TNT, and UPS. Your package is fully insured during transit and will be delivered right to your doorstep.
We ship out all orders in 1-2 business days. Shipping itself takes anywhere from 3 days to 2 weeks, depending on the end recipient's location. Keep in mind that shipping companies may have delays closer to major holidays, like Christmas.
If you require express shipping, simply reach out to us at info@monboxy.com, and include the specific delivery address. We'll then request the express shipping costs from the shipping company for you.
Keep in mind that we do not deliver to PO boxes, APO, FPO, or DPO addresses. We need the physical address of your location to deliver the order.
Customs and import taxes
Orders to the US and EU won't have any customs tax. However, for certain countries (including, but not limited to the UK, Canada, and Switzerland), taxes (customs, VAT, or others) may apply upon delivery or after it.
Please note that we cannot control or influence these fees in any way. As a result, we are not responsible for any customs, fees, taxes, or duties imposed during the delivery process to these countries. If such charges are incurred, they will be the responsibility of the recipient.
Delivery regions and pricing
| Country | Costs EUR | Costs USD | Time (business days) |
| Andorra | Free | Free | 3-10 |
| Austria | Free | Free | 3-10 |
| Belgium | Free | Free | 3-10 |
| Bulgaria | Free | Free | 3-10 |
| Croatia | Free | Free | 3-10 |
| Czechia | Free | Free | 3-10 |
| Denmark | Free | Free | 3-10 |
| Estonia | Free | Free | 3-10 |
| France | Free | Free | 3-10 |
| Germany | Free | Free | 3-10 |
| Greece | Free | Free | 3-10 |
| Guernsey | Free | Free | 3-10 |
| Hungary | Free | Free | 3-10 |
| Ireland | Free | Free | 3-10 |
| Isle of Man | Free | Free | 3-10 |
| Italy | Free | Free | 3-10 |
| Jersey | Free | Free | 3-10 |
| Latvia | Free | Free | 3-10 |
| Liechtenstein | Free | Free | 3-10 |
| Lithuania | Free | Free | 3-10 |
| Luxembourg | Free | Free | 3-10 |
| Monaco | Free | Free | 3-10 |
| Netherlands | Free | Free | 3-10 |
| Norway | Free | Free | 3-10 |
| Portugal | Free | Free | 3-10 |
| Romania | Free | Free | 3-10 |
| San Marino | Free | Free | 3-10 |
| Slovakia | Free | Free | 3-10 |
| Slovenia | Free | Free | 3-10 |
| Spain | Free | Free | 3-10 |
| Svalbard & Jan Mayen | Free | Free | 3-10 |
| Sweden | Free | Free | 3-10 |
| Switzerland | Free | Free | 3-10 |
| United Kingdom | Free | Free | 3-10 |
| Vatican City | Free | Free | 3-10 |
| Åland Islands | 35€ | $38 | 7-14 |
| Albania | 117€ | $129 | 7-14 |
| Armenia | 230€ | $256 | 7-14 |
| Australia | 289€ | $318 | 7-14 |
| Bosnia & Herzegovina | 118€ | $131 | 7-14 |
| Canada | 63€ | $69 | 7-14 |
| Cyprus | 117€ | $129 | 7-14 |
| Faore Islands | 24€ | $26 | 7-14 |
| Finland | 22€ | $24 | 5-7 |
| Georgia | 119€ | $131 | 7-14 |
| Gibraltar | 151€ | $166 | 7-14 |
| Guadeloupe | 285€ | $318 | 7-14 |
| Hong Kong | 69€ | $76 | 7-14 |
| Iceland | 119€ | $131 | 7-14 |
| Japan | 69€ | $76 | 7-14 |
| Kosovo | 133€ | $146 | 7-14 |
| Malta | 119€ | $131 | 7-14 |
| Mayotte | 617€ | $679 | 7-14 |
| Moldova | 119€ | $131 | 7-14 |
| Montenegro | 119€ | $131 | 7-14 |
| New Zealand | 289€ | $318 | 7-14 |
| North Macedonia | 133€ | $146 | 7-14 |
| Poland | 20€ | $22 | 5-7 |
| Puerto Rico | 259€ | $284 | 7-14 |
| Réunion | 232€ | $256 | 7-14 |
| Saudi Arabia | 83€ | $91 | 7-14 |
| Serbia | 117€ | $129 | 7-14 |
| Singapore | 69€ | $76 | 7-14 |
| South Korea | 69€ | $76 | 7-14 |
| Thailand | 70€ | $76 | 7-14 |
| Turkey | 117€ | $129 | 7-14 |
| UAE | 83€ | $91 | 7-14 |
| United States | 63€ | $69 | 7-14 |
| Rest of the world | 350€ | $400 | 7-14 |
Your order will be delivered to the address you provide at checkout.
If, by any chance, your item gets damaged during shipping, don't worry! Just get in touch with us within 72 hours after the delivery with photos of the damages (needed for insurance reimbursement), and we'll talk to the shipping company and make sure they take responsibility. If needed, we'll happily send you a replacement to make things right. So, no stress, we've got you covered!
Please note that the Seller is not responsible for delays in delivery. If you do not receive your order within 20 working days of shipment, please inform us by sending an email to info@monboxy.com with your order number and date.
Returns
In short, we do accept returns. The customer is responsible for covering the shipping costs for returning the item and any customs or taxes incurred during the return process. Read through our full return policy here.