Frequently asked questions

We use an OEKO-TEX® STANDARD 100 certified 100% polyester fabric. This means that every component, thread, button, and other accessory, has been tested for harmful substances and is harmless for human health. The fabric is water-repellant and machine-washable.
Our filler foam is made from a flexible polyether polyurethane. It has received the same OEKO-TEX® STANDARD 100 certification, meeting the human-ecological requirements.

Our products are CE certified and meet the following safety requirements:

• EN 71-1:2014+A1:2018 Safety of toys - Part 1: Mechanical and physical properties for activity toys
• EN 71-2:2021 Safety of toys - Part 2: Flammability
• EN 71-8:2018 Safety of toys - Part 8: Activity toys for domestic use
• EN 71-3:2019+A1:2021 Safety of toys - Part 3: Migration of certain elements
  

Our products are available in 10 different colors so you can find the one that best fits your preferences and interior. We make it our top priority to quickly deliver Monboxy to your doorstep and we are committed to prioritizing our production efforts to achieve this goal. Therefore, please note that we do not provide custom shapes or colors at this time.

The product will arrive in a box and should be opened carefully. For optimal performance and safety, we recommend letting it sit for 24 – 48 hours before allowing a child to use it. It's normal if the set doesn't look perfect right away, as the vacuum packaging may cause the mattresses and pillows to take up to 2 weeks to regain their natural shape.

The more your child uses the product, the faster it will recover and adjust to its intended form. While we advise waiting for it to fully expand, we understand that little ones can be eager to use it immediately. If your child can't wait, they can still enjoy it, but the fabric case might initially appear slightly big or creased after taking it out of the box. Don't worry; it just needs some time to adapt to its new surroundings and to be free from the constraints of shipment in a box. In case of deep creases, follow care instructions to iron them out safely.

Yes, all fabric covers have zippers so you can remove and wash them. It's best to use a clean cloth that absorbs fluids well for cleaning. If there's a tough stain, you can dampen the cloth with soap and gently rub the area in circles. Just be aware that cleaning might change the fabric's color. If you still need to wash the fabric, choose the gentlest cleaning option.

To make the fabric waterproof, a special chemical needs to be applied, but this also means that washing and ironing the fabric becomes difficult. Considering these factors and because the item is used by our children, we have chosen not to use a fabric cover with a waterproof layer. Our fabrics are, however, liquid repelling, meaning that the liquid does not instantly absorb, but gives you enough time to clean it.

The customer is responsible for covering the shipping costs for returning the item and any customs or taxes incurred during the return process. If the total return shipping and import taxes exceed the item's purchase value, the item will not be refunded, and it will be discarded by the shipping company. Once we receive the returned item, we will issue a refund for the order price.

Please keep in mind that the initial shipping costs are non-refundable. Also, please note that we do not offer exchanges. Read our full returns policy here.