Production time and delivery
PRODUCTION TIME AND DELIVERY
Production time of Monboxy play mattress set varies per product colours. Please read it in each product description.
For international shipping we use FEDEX / TNT or UPS. All items have insurance in case something is damaged or missing. All items have valid tracking number that is traceable in any moment.
There is no custom tax in the US, EU and many other countries. In some cases custom or other tax is applied to Canada and Switzerland, UK (but not limited to these countries). Buyers are responsible for any customs, import or other taxes that may apply before, upon or after receival. We are not responsible for delays due to customs, pandemic or shipping company overload.
Delivery time differs depending from destination country. But usually is within 3 days till 2 weeks.
PROBLEMS WITH DELIVERY?
We ship our products worldwide and very rarely have any issues with lost or damaged items. Even so, all of our products come with insurance. If your order comes damaged, please contact us as within 78 hours after items has been delivered and we will resovle situation. Please also make photos of the damaged box and item itself as shipping company requires it for the insurance claim.